Year Archive
View Article  Social Tools Conference - Part 8 Web 3.0

This is the eighth of eight posts on the recent Unicom conference “Social Tools for Business Use: Web 2.0 and the new participatory cultures”.

 

Nick Kings, BT concluded the two-day conference with a view of the future through the semantic web.  Nick explained how Web 3.0 will be about trying to do more things automatically and that Web 3.0 required an ontology.  No need for more notes from me, other to say that Nick brought an end two days of excellent speakers and opened our minds yet more to the future.

 

Nick has a nice little summary of what Web 2.0 means in a video video clip on Dave Gurteen.

 

A personal thanks from me to Dave Gurteen and his caste of speakers for providing a rich learning experience for all involved.  Each speaker is formally listed and attributed in Part 1 of this Social Tools Conference post.

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View Article  Social Tools Conference - Part 7 The Legal Angle

This is the seventh of eight posts on the recent Unicom conference “Social Tools for Business Use: Web 2.0 and the new participatory cultures”.

 

By Justin Patten, Human Law.  A fuller version of much of what Justin spoke eloquently about is contained on his Human Law blog.

 

In short what hit me particularly about this talk was:

(a) the power of Google search results negatively to affect a brand, or even destroy it; and

(b) the advantage to a corporation of having its own Blog space in place, so as to be ready to conduct a PR campaign in the online world in response to negative publicity, as part of an overall campaign using all relevant media.

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View Article  Social Tools Conference - Part 6 Virtual Worlds

This is the sixth of eight posts on the recent Unicom conference “Social Tools for Business Use: Web 2.0 and the new participatory cultures”.

 

Roo Reynolds has written up a full summary of his presentation on his own Blog.

 

Apart from the obvious wow factor of Roo’s excellent presentation, what hit me most about the possibility of living a second, third or other virtual world life is that people might, and probably will, learn things in their virtual lives that make them lead better real lives, whether in personal real life or business real life.  I certainly think I would.  I also understood Roo to be saying that IBM have had success stories from what they are doing in Second Life which they have used in the real IBM to good effect.   more »
View Article  Social Tools Conference - Part 5 Social Tools Toolkit

This is the fifth of eight posts on the recent Unicom conference “Social Tools for Business Use: Web 2.0 and the new participatory cultures”.

 

Phil Bradley listed all sorts of interesting tools in his talk and why you might wish to use them in your business.  I cannot do better than point you to Phil at Phil Bradley, where he provides links and a brief explanation to all manner of tools.

 

Ian McNairn, IBM, described various components of the IBM suite of in-house tools, many of which are or will be packaged up for sale to external customers, such as its corporate ‘X - Jamming’ service, which the FT and others announced within a few days of the conference.  Ian was extremely enlightening.  I sensed the general audience was somewhat in awe of the toolkit which IBM has assembled internally.  I was.

 

Ian has a nice little summary of what Web 2.0 means in a video clip on Dave Gurteen.

 

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View Article  Social Tools Conference - Part 4 Social tools in law firm Allen & Overy

This is the fourth of eight posts on the recent Unicom conference “Social Tools for Business Use: Web 2.0 and the new participatory cultures”.

 

By Ruth Ward, Allen & Overy 

The focus of Ruth Ward’s presentation was on simplicity and practicality.

Very interestingly, Ruth mentioned that her first experience of social tools was in the business context of the knowledge management project about which she had been invited to talk.

She described Blogs in the context of a place for “Latest Discussions” within a particular practice group.

The template for each Blog was very simple.

Search within each group Blog is by Category, Theme or Date.

Categories are set by the principal owners of the Blog.

Themes are set by the individual contributors to the Blog, but the Blog owners can go in and add additional Themes.

Wikis as a term was not initially used by the law firm, for fear of scaring users off.  Instead the simple term Group Space was used.

Wikis are used for various purposes, not only in the Wikipedia sense, but also, for example, project management, questionnaires, surveys and training sessions.

In Ruth's opinion, this project (which is still continuing) has been ...   more »

View Article  Social Tools Conference - Part 3 Adoption of social tools in business

This is the third of eight posts on the recent Unicom conference “Social Tools for Business Use: Web 2.0 and the new participatory cultures”.

 

Suw Charman suggested a simple five steps approach to the adoption of social tools in business.  Also, in her introduction, she was at pains to stress that users are not just users, but people like you and I and they need to be treated as such.  Don’t ignore psychology was her overriding message. 

Step 1 Identify key user groups. Find inefficient behaviours and replace them with efficient behaviours.

Step 2 Talk with them.  Find weak spots and turn them into personal benefits.

Step 3 Turn plain users into evangelists.  Take advantage of the loads of unofficial networks within organisations to spread success stories.

Step 4 Turn evangelists into trainers. Keep the training a simple process.

Step 5 Support emergent behaviour.  Allow small talk as it encourages people to use the system and make it better through doing things they like doing (e.g. “place your orders for the Starbucks run on the Team Wiki, I’m leaving in 15 minutes”).

 

Managers need to be seen ...   more »

View Article  Social Tools Conference - Part 2 What are social tools and why are they relevant?

This is the second of eight posts on the recent Unicom conference “Social Tools for Business Use: Web 2.0 and the new participatory cultures”.

 

1. What are social tools and why are they relevant? 

Social tools is short for social networking tools. 

Social tools is the term used to describe a group of emerging technologies which people in their millions are using to communicate with each other over the Web. 

The statistics which several speakers produced are scary, especially for those in firms which are not currently in the “technology forward” category (see recent posts by Dennis Kennedy suggesting the gap between technology forward and technology backward law firms is going to get wider). 

Social tools are primarily about conversations, collaboration and participation. 

2. What are examples of social tools?  This is my simple, but unexhaustive, list and in keeping with the overall theme of the conference, which was about a back to basics approach to the Web. 

IM (Instant Messaging) (e.g. MSN Messenger, Skype Chat)

RSS Feeds (e.g. all the main news media sites, etc)

Blogs (e.g. the 26,000 blogs in IBM alone among its global 310,000 workforce)

Wikis (e.g. Wikipedia)

Podcasting (e.g. all ...   more »

View Article  Social Tools Conference - Part 1 Introduction

This is the first of eight posts on the recent Unicom conference “Social Tools for Business Use: Web 2.0 and the new participatory cultures”.

 

Somewhat belatedly after this conference in London on 21 and 22 February, I am writing up some of my notes from the conference, together with a few further thoughts, in a series of eight posts for the benefit of those in professional services firms, who may be wanting to find out more about this subject.

 

I really enjoyed the two days I spent in London last week, where the delegates were entertained by a great caste of speakers, who are listed at the foot of this post by way of attribution.

 

February was month 3 of my first Blog and my least productive in terms of published Blogs, although my most productive in terms of half-written but as yet unfinished posts!  On reflection, I think I was just learning too much new stuff every day, as I started to read a broader range of material, and ran out of time each day to distil my thoughts into published posts.

 

This conference on social tools was one of my highlights of new learning, ...   more »

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